Questions & Answers

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    CONTACT INFORMATION

    50 East 52nd Street
    Brooklyn, NY 10022
    United States

    +86 19310976367

    Carl@Foxwatt.com
    support@google.com

    Do you have questions about how we can help your company? Send us an email and we’ll get in touch shortly.

    Shopping Information

    Delivery charges for orders from the Online Shop?
    China Post (Registered Airmail)10$ONLY FOR STRAPS      15-28 Working Days Arrival
    SF Express5$ONLY FOR CHINA      4-7 Working Days Arrival
    Inernational Express35$7-14 Working Days Arrival
    DHL / UPS / FedEx40$-80$3-8 Working Days Arrival
    UK Forwarding70$4-8 Working Days Arrival
    How long does it take to ship an order

    About 3-7 days

    What exactly happens after ordering?

    We will confirm the order and delivery date with the buyers,

    usually within 3-7 working days

    Where can I view my sales receipt?

    We can provide commercial invoices and sales contracts

    How can I return an item?
    If the watch has a problem, just return it back to us and we will repair it.
     
    We do not accept refund and exchange.
     
    Returns merchandise must be in new condition and complete with all original packaging and stickers. We will inspect all merchandise returned.
     
    Please make sure you return your merchandise by a traceable method to assure delivery.
     
    If you have any question about merchandise, please feel free to contact us first. You can send email using the contact form and explain the reason clearly why you want to return the items.
     
    Once the parcel was returned back then please reply the tracking number. Return shipping fee is responsible by the customer.
    How long do I have to return an order?

    Depending on the delivery method, we do not recommend returns or exchanges as they generally incur high shipping and customs fees, unless you live in China

    Security and Payment

    Can the package go through customs?

    We have experience to choice the best worldwide shipping method for you. Some countries need to pay tariffs.

    If the package is detained by customs, we usually send another package or issue a refund

    Do I need to pay customs duties?

    We label all our packages as low value between 15$ and 50$, Most countries do not need to pay tariffs.

    Do you accept dropshipping?

    We support dropshipping for wholesalers.

    What are the payment methods?

    We accept most payment methods, such as TT/Western Union/PayPal/Credit Card/VISA/MasterCard/American Express, etc